Returns & Replacements Policy

MeekyStore.co.zw operates as a multi-vendor marketplace connecting buyers with both MeekyStore Central Inventory and Independent Third-Party Sellers ("Local Vendors" / "Booths") across Zimbabwe. • Platform Operator: MEEKY STORE PTY LTD (South Africa) provides the marketplace software, buyer protection frameworks, and payment escrow logic. • Logistics Partner: MPX Global Zimbabwe manages fulfillment, inspection hubs, and local door-to-door deliveries. • Third-Party Sellers: Independent businesses and individuals who list, price, and sell their own products directly through their branded Booths on MeekyStore. Because orders may be fulfilled directly by MeekyStore or by an independent seller, return and replacement workflows depend on the item source.

• MeekyStore Local Stock: 48 Hours from receipt | Return Inspection at MPX Global Central Hub (Harare) • Independent Local Sellers: 48 Hours from receipt | Return Inspection at MPX Global Central Hub or Seller Booth • Global Import-on-Order: 7 Days from arrival in Harare | Return Inspection at MPX Global Central Hub (Harare) • Digital Utilities & Vouchers: Non-refundable once issued | Automated Real-Time API Issuance

When you purchase an item from an independent third-party vendor on MeekyStore, your transaction is covered by our MeekyStore Buyer Protection Guarantee. You may request a return or replacement within 48 hours of collection or delivery if: 1. Defective / Damaged: The item arrived broken, non-functional, or with unreported cosmetic damage. 2. Not as Described: The item received significantly differs from the photos, specifications, or condition stated on the seller's product listing. 3. Wrong Item Delivered: The seller dispatched an incorrect model, size, color, or quantity.

To protect buyers, funds collected via Pesepay or mobile money (EcoCash/OneMoney) are held in escrow by MeekyStore. Payouts to independent local sellers are withheld until: • The 48-hour return inspection window lapses without a reported dispute, OR • The buyer explicitly confirms satisfactory receipt on the Platform.

Submit a return request through your MeekyStore Account Dashboard under My Orders > Request Return or email [email protected] within 48 hours of delivery. You must upload clear photos/videos showing the defect or mismatch.

Bring or dispatch the item to the MPX Global Pickup Hub (Eastgate Market, Harare). Our quality control team will verify the item against the original listing description within 24 to 48 hours.

• Approved Return (Seller at Fault): If the item is verified as defective or mismatched, the buyer receives a full refund or immediate replacement. The seller forfeits the transaction, pays a standard restocking/inspection fee, and must collect their item from the hub. • Buyer Change of Mind: Independent local sellers are not obligated to accept returns for buyer's remorse (e.g., changing your mind after purchase) unless explicitly stated on their individual Booth Policy page.

Items fulfilled directly from our Harare warehouse can be returned within 48 hours for immediate replacement or full refund if defective or delivered incorrectly.

Items imported from overseas markets (China, South Africa, Dubai, UK, USA) via MPX Global carry a 7-day inspection window upon arrival in Harare for factory defects. Foreign manufacturer returns require shipping the item back to the origin factory at the buyer's expense unless pre-shipment damage occurred while in MPX Global custody.

Regardless of whether sold by MeekyStore or a third-party seller, the following items are strictly non-refundable: • Digital Services: ZETDC electricity tokens, DStv bill top-ups, airtime, EcoSpot Wi-Fi data, and IMEI unlocking codes. • Digital Gift Cards: iTunes, Google Play, Steam, PlayStation, or Xbox vouchers once delivered. • Personal & Consumable Goods: Unsealed cosmetics, personal health/hygiene electronics, opened software keys, and intimate apparel.

If you experience an issue with an independent seller who refuses to honor an eligible return, our dispute resolution team will step in to mediate under our Buyer Protection Policy: • Returns & Claims Desk: [email protected] • Dispute Escalation Email: [email protected] • Official WhatsApp Helpline: +263 77 886 6087 • Physical Hub: MPX Global Zimbabwe, Eastgate Market, Harare, Zimbabwe • Platform Operator: MEEKY STORE PTY LTD (South Africa)